Refund policy

Brio & Birch Return & Refund Policy

At Brio & Birch, we want you to be happy with your purchase. If something isn’t right, please contact us so we can help.

Standard merchandise: You may request a return within 30 days of delivery.

Holiday and seasonal merchandise: Halloween, Christmas, and other holiday or seasonal merchandise must have a return requested within 14 days of delivery.

To be eligible for a return, merchandise must generally be unused, unworn, and in its original condition and packaging. Proof of purchase may be required.

Please contact Brio & Birch before returning any merchandise. Do not send a return to the address shown on the original shipping package unless we specifically instruct you to do so. Because we work with multiple fulfillment partners, return instructions and destinations may vary by product.

Damaged, defective, or incorrect items: Please contact us as soon as possible after delivery. We may request photographs of the item, packaging, and shipping label so we can resolve the issue promptly.

Certain products may not be eligible for return, including personalized or custom-made products, gift cards, final-sale merchandise, and certain personal-care or hygiene-related products once opened or used. Any product-specific restrictions will be communicated when applicable.

Once an approved return is received and inspected, any applicable refund will be issued to the original payment method. Original shipping charges, if any, are generally non-refundable unless the order arrived damaged, defective, or incorrect. Financial institutions may require additional time to post a refund.

To begin a return or report a problem with an order, please contact Brio & Birch customer support with your order number and a brief description of the issue.