Shipping policy

Brio & Birch Shipping Policy

Brio & Birch works with multiple trusted fulfillment partners to bring you a curated selection of products. Because products may ship from different locations, items from the same order may arrive in separate packages and at different times.

Estimated processing and delivery times may vary by product, destination, carrier, supplier availability, and seasonal demand. Any delivery estimate provided at checkout or with your order is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

Once an order has shipped, available tracking information will be provided to the customer.

Brio & Birch is not responsible for carrier delays or circumstances outside our reasonable control, including severe weather, transportation disruptions, or other unforeseen events. However, if you experience a problem with your delivery, please contact us and we will assist you in investigating the issue.

Customers are responsible for providing a complete and accurate shipping address when placing an order. If you notice an error in your shipping information, contact us as quickly as possible. We cannot guarantee that an address can be changed once an order has entered processing or shipped.

If tracking indicates that a package was delivered but you cannot locate it, please contact us so we can help determine the appropriate next steps.

At launch, Brio & Birch currently serves customers within the United States.